Friendly, helpful, and well-intentioned is how we usually describe this virtue. It’s such a common expectation that its absence is immediately obvious. Mercy Wellness staff knows that kindness starts with how they treat one another. Greeting our customers with kindness is a natural extension. Kindness is that virtue that most people think of as common decency; giving people the benefit of doubt before we rush to judgment. Delivering an act of kindness is about the most generous thing you can do. Mercy is committed to extending kindness in all our interactions.